Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

Why KINDISCH?

We are incredibly proud to develop all our products right here in Zurich. With a keen eye for detail, we design our products based on the principle of continuous improvement.

-The collections are made from recycled PET and old fishing nets.

-Swimwear with UV protection/UPF 50+. “You only have one skin”

-KINDISCH swimwear and accessories are available year-round (365 days).

-KINDISCH swimwear is available for ages 6 months to 10 years.

-The swimwear feels like a second skin and doesn’t restrict movement while swimming or playing.

-The products dry quickly.

-The entire collection is designed to be mixed and matched.

-Our designs are durable, unique, and always inspired by current trends.

Can I mix and match sizes and styles?

Yes, you can mix and match styles and sizes however you like. It’s all about mix and match.

Shipping costs

Shipping costs within Switzerland and Liechtenstein are CHF 9.00.

Once the shipment has been handed over to the carrier, KINDISCH GmbH is no longer liable for any damage to or loss of the shipment. Any fees and costs associated with third-party transactions are the responsibility of the customer. Shipments without a tracking number cannot be tracked for international shipping.

Additional taxes or fees

There are no additional fees for orders from Switzerland and Liechtenstein. We ship all orders from our headquarters in Rapperswil-Jona via Swiss Post.

For orders to the EU or other countries, additional customs and processing fees may apply, which are the responsibility of the customer. Please check with the relevant authorities before making your purchase. Since this information varies by country, we are unable to provide specific details.

Exchange

If you'd like to try a different size or style, simply place a new order. You can then return the item you received but don't like to us as a return, and we will refund the amount upon receipt, as described under RETURNS.

Please send us an email at hello@kindisch.ch so we can explain the next steps to you.

Returns

Returns must be sent back in their original condition—unused, unworn, and unaltered, with all tags and hygiene liners attached—within 14 days of the delivery date.

Please email us at hello@kindisch.ch so we can explain the next steps.

You are responsible for the return shipping costs. The refund amount will be credited to your original payment method within 10 business days.

Sale items purchased at a reduced price are excluded from refunds or exchanges.

Excluded from exchange and return

Please note that items purchased at a discounted price in the SALE section are not eligible for exchange or refund. All sales are final. Store credit and gift cards are non-refundable.

Do you have any other questions?

We always welcome feedback and suggestions, and we’re happy to help you find the perfect swimwear for your kids. Feel free to contact us by email at hello@kindisch.ch!

If, by any chance, we’ve made a mistake, please email us at hello@kindisch.ch.

We’ll take care of it!

Get in touch

Do you have questions about your order or a general inquiry?